Shipping & Delivery Policy
Effective Date: 11 May 2025
CHEAP PC GAMES is committed to ensuring a smooth and reliable delivery experience for all customers. This policy outlines how we handle order processing, shipping timelines, digital deliveries, and related logistics services across India.
Service Availability
We currently provide delivery services throughout India, including most rural and remote regions, subject to courier accessibility.
Order Confirmation & Processing
After successful payment verification, orders are reviewed and prepared for dispatch.
- Most orders are processed within 1–2 working days
- Orders placed during weekends, holidays, or high-demand periods may require additional processing time
- Early-day orders may qualify for faster dispatch depending on stock and operational availability
Customers will receive confirmation updates once the order has been prepared.
Shipment Tracking
When a physical order is dispatched, tracking details will be shared through the registered email address or contact number provided during checkout.
Order status updates may also be available through your account or order page on our website.
Estimated Delivery Time
Delivery timelines vary depending on destination, courier service, and regional accessibility.
Typical delivery estimates within India are:
- Standard Shipping: Approximately 3–12 business days
- Faster Delivery Options: Available in select cities or for eligible products only
Unexpected delays caused by weather, courier disruptions, public holidays, or regional restrictions may occasionally affect delivery schedules.
Shipping Fees
- Orders above ₹599 may qualify for free standard shipping
- Smaller orders may include a shipping fee calculated based on delivery location, package dimensions, and courier charges
Applicable delivery charges, if any, will be displayed during checkout.
Packaging Standards
Physical products are packed using protective packaging materials designed to reduce transit-related damage.
For operational and security purposes, packing and dispatch procedures may be monitored or recorded internally.
Delivery of Digital Products
Products such as:
- Game activation codes
- Digital licenses
- Account credentials
- Subscription or access information
are delivered electronically and are not physically shipped.
Digital deliveries are usually sent to the customer’s registered email address after successful payment verification. Customers are responsible for ensuring their contact information is accurate at checkout.
Failed Delivery Attempts
If a delivery attempt is unsuccessful due to customer unavailability:
- The courier partner may attempt re-delivery
- Our support team may contact you for updated delivery instructions if required
Repeated failed delivery attempts may result in return-to-origin or cancellation procedures.
Pre-Orders & Temporary Stock Delays
Certain items may occasionally be listed as:
- Pre-orders
- Backordered products
- Temporarily unavailable items
Such orders will be fulfilled once stock becomes available. Customers may receive updated dispatch timelines via email or support communication.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout.
Orders affected by incomplete, invalid, or unverifiable address information may experience:
- Delays
- Additional verification requests
- Cancellation or return shipments
Additional shipping fees may apply for resending returned packages.
Lost, Delayed, or Damaged Orders
If a shipment arrives damaged, customers should contact support within 24 hours of delivery and provide relevant evidence such as photos or videos.
For lost or excessively delayed shipments, we will coordinate with the logistics provider to investigate and assist with resolution wherever possible.
Policy Updates
This Shipping & Delivery Policy may be modified periodically to reflect operational, logistical, or legal updates. Revised versions will be published on this page whenever changes are made.